As is everyone in our community, we are very concerned and want to be as diligent as possible to keep us all as safe as we can. In response to concerns about the COVID-19 virus pandemic, and to protect the health and safety of our staff and clients, we are limiting our exposure by closing our showroom to walk-in customers and meeting clients by appointment-only.
Our employees will still be available by phone and email to provide product assistance and estimates, take deposits, schedule appointments, and sell our incredible line of products. Our staff is still busily fulfilling orders for shipment and pick up, and installing campers, racks and more.
All appointment-only customers will be required to wear their own mask when entering the premises. Our team will be wearing their own. We also request that you touch things only as needed and wash your hands and use hand sanitizer whenever possible.
If you, or anyone in your household, has exhibited COVID-19 symptoms or tested positive, please cancel your appointment with us and we will happily reschedule for the earliest available and responsible date or help you digitally.
Our installation shop is still open for scheduled clients. Every vehicle coming in for a scheduled installation will have frequently contacted surfaces wiped down with disinfectant before and after installation. We respectfully ask that clients please plan to leave your vehicle off with us until the work is completed. Our lobby will not be available as a waiting room while your installation is completed. We have a shop vehicle available to be reserved for your use during your installation period. It too will have frequently contacted surfaces wiped down with disinfectant before and after use. If you, or anyone in your household, has exhibited COVID-19 symptoms or tested positive, please cancel your appointment with us and we will happily reschedule for the earliest available and responsible date.
Due to the precautions being taken by the third-party shipping companies, as well as state and local restrictions, there is a possibility that the estimated date of your package will change, and unfortunately, the shipping companies are not guaranteeing delivery dates.
As a result, we are asking that all customers confirm with us via email after placing an order the following:
- If we are shipping to a commercial address, please make sure to confirm that the business is open and not closed due to local restrictions.
- If we are shipping to a residential address, please make sure to confirm that someone is there to receive the order. While UPS, FedEx and USPS are not requiring a physical signature, they will take down your name for their records.
In general, delivery attempts will be made 3 times and then returned to sender. If returned to us, we will need to charge you for the second round of shipping fees and we'd like to avoid that. Please also note that it is our company policy to require a signature on orders over $200. This is to protect the order in the event of loss, damage, or fraud.
Our goal is to balance the needs of our business, the safety of our employees, and the stand of excellence for our clients while fulfilling our responsibilities to the greater good of society.
We will keep you updated in the event of any changes in the operations during this fluid situation. In the meantimes, keep calm and wash your hands frequently.
Please call 866-703-1026 or email firstname.lastname@example.org for appointments.
Thank you for your understanding during these uncertain times.
Founder & Owner