The rules we abide by!
The policies that lead Equipt Expedition Outfitters stem from what we feel are common sense values as to how a Customer should be treated. Every Customer should expect to be treated with respect and fairness. This is what we request of our Customers as well. With that being said, there are several policies you should hopefully be comfortable with. If you find them unacceptable, please let us know.
If you are not sure, please ask before buying. It is not always easy to tell if a product is what you expect it to be. If you have any doubt as to whether an item is right for you, or you have questions at all, please call us and let’s discuss it. It is much more cost effective and much less time consuming than ordering the wrong thing and having to return it.
The products we carry vary in size and weight as much as your delivery location. In light of this fact, we will charge you only what it costs us to ship to you, no more and no less. Unless otherwise requested, we will select a shipping option that minimizes cost. We will inform you of the cost of shipping as reasonably soon as possible. We will be happy to ship via Next Day Air, Second Day Air, or Three Day Select if you request it and are willing to pay for it.
Shipping Large Items
For larger items, including tents and racks which are too large for traditional ground shipping, will require truck freight for delivery. We offer Free Domestic Shipping on these items to a commercial address. Roof Top Tents will require a loading dock or fork lift or a freight terminal close by for pick up. Roof Racks will require the ability to receive a large platform box; however Rack Feet and Rack Rail can be shipped to your residence.
Residential delivery of these larger items may be available for an additional fee.
If you order a tent or rack from our website, contact us by phone or email and we will work with you to secure the most economical delivery of your product we can.
Return Shipping Charges
If your order did not arrive accurately, we will pay the return shipping charges and refund to you the amount of shipping you paid on that particular product. If you received what you ordered but are dissatisfied with it, you will be responsible to pay the return shipping charges and the initial shipping charge.
Equipt Expedition Outfitters does not offer or extend warranty coverage outside the coverage offered by the original manufacturer. However, we will be more than happy to assist in any warranty concern you may have. Special Orders Special Order items require a 50% deposit to be ordered and manufactured. If for some reason the customer chooses to cancel the order, there will be a 3% credit card processing fee and a 10% restocking fee, based on amount of deposit. Funds will be returned once the special order product has been sold to another customer.