Series 3 FAQs
What is the difference between the Series 3/XKLUSIV tents, and the Jazz/Fun tents?
The Eezi-Awn Series 3 and XKLUSIV roof top tents are the legendary flagship soft shell roof tops tents on the market. They are the benchmark, for robust construction and durability, decades of world travel experience. The Jazz and Fun roof top tents are every bit an Eezi-Awn product, built to a slightly lighter, more economical specification. All the Eezi-Awn tents are built on the same production lines, and use many of the same components. The Jazz/Fun line uses a bit lighter Teflon coated polyester rip-stop material. And because it is lighter, lighter bows, hinges, overhang extrusions, etc. can be used. The side window coverings are incorporated into the rain fly too, to save on materials and labor. The result is a true Eezi-Awn quality product, that compares closely with other tents on the market.
Why does Eezi-Awn use wood panels for their floor instead of a composite material?
There is a very good reason for the wood panels that you see on the Eezi-Awn tents. Not only do they look more classic, it has mostly to do with insulation. Most of the tent producers on the market are using some fashion of aluminum sheeting with a thin insulation sandwiched in between. Aluminum is great at transferring temperature. So when you have a cold exterior surface, and a warm interior surface, you will inevitably end up with condensation on the interior surface. That means your mattress is going to get wet. Some companies offer a "condensation sheet" for their floors. That is not a solution to the issue. The solution is better insulation. The wood panels that Eezi-Awn use are a solid core Moranti plywood. Moranti is very dense, like teak. So dense it will not absorb water. It gives the floor a great insulation value. You do not need a condensation sheet on our tents.
How can I clean the material on this tent?
The material used to make the Series 3 and XKLUSIV tents is made of a a cotton/polyester thread that is wax impregnated before weaving into the rip-stop material. If the material gets stained, wait until completely dry and brush the stained spot with a fine bristle brush. If necessary, use a gentle liquid detergent and lightly scrub the spot. Rinse thoroughly, and let dry.
Do I need to put a repellent on the tent material?
The cotton/polyester thread with wax impregnation makes the tent very water resistant and breathable. Do not apply a repellent to it. That will seal the material and remove it's breath-ability.
Do I need to put a protectant on the cover?
The cover is made of a 700 gram double sided PVC that has been treated with a UV protectant. Each time you wash your cover, you do remove a little of that protect. That leaves the cover more susceptible to the sun. We suggest applying a UV protectant such as 303 Aerospace Protectant for Plastic, Vinyl, and Rubber after each washing.
Is the Rain Fly removable?
Yes. The rain fly is elevated from the main body of the tent to create an air gap between the rain fly and the tent. This is to help keep in cool in the summer, and warm in the winter. The rain fly is attached to the tent with a full set of YKK low temperature buckles that can unclip, and allow you to remove it.
What is the mattress like?
Eezi-Awn builds their mattresses from a high quality 300 weight foam, with a fabric cover. The fine line of building a mattress is to ensure support, but not too soft to compress through, or so hard that it feels like a board. They have found the happy medium.
Can I store sleeping bags inside the tent?
Yes, if you are aware of where to put them. Think of a roof top tent like a giant wood and canvas turnover. There is a void in the middle of the mattress area, on the half of the mattress above the bolted down side of the the tent that is enough area for a couple down sleeping bags and pillows. It needs to be on the bolted down side. If you put it on the side that folds over, all the sleeping gear will slide down to the hinge point and bind up the closing of the tent. Try a few times, and it will make sense.
Why are the Eezi-Awn tents so heavy compared to other tents?
Eezi-Awn walks a fine line between weight conservation and durability. The materials used in the construction of their roof top tents are designed to last a lifetime, if taken care of. A roof top tent endures all the vibration and abrasion that your vehicle does. The tent materials rub against each other constantly. Lighter materials start to fail quickly, as their water proof and UV coatings wear away. Plastic components stress and fail over time. Eezi-Awn doesn't use plastic components in their tents, and they use thicker material and mesh to stand the test of time. Consequently, the tents weigh a bit more. But it's worth it.
What is the warranty on an Eezi-Awn tent?
The short answer is 3 years, against materials and workmanship. The long answer is that our philosophy is this. If it is our fault, we will fix it. If it is your fault, we'll help you fix it. Eezi-Awn tents are built to last. With good care, they will. If something needs addressing, we carry a full line of replacement parts in the US, and we can get anything you need from the factory.
What do I need to put a roof top tent on my vehicle?
Typically, the load bars that come on your vehicle are not up to the task of holding a roof top tent. The load rating on most OEM rack systems are between 100 and 150 pounds. That is roughly what the tent weights, let along a couple occupants. At a minimum, at a good pair of load bars, such as Thule or Yakima produces, that are more sturdy than the ones your vehicle came with. This is a minimum. For a more robust solution, consider replacing your OEM rack with a K9 Load Bar or Roof Rack System.
How do the Eezi-Awn tents attach to a vehicle?
There is a set of aluminum extrusions attached to the bottom of each tent. Each extrusion has a slot built into it, to accept a rectangular washer holds the head of a 8mm bolt. Your tent comes with a DIY kit that includes 4 of these washers, along with the bolts/fender washers/nuts to attach the tent. You can slide these washers in the extrusions to the point where you want to attach them, then add a nut and washer to the bottom of the bolt. If clamping to a load bar, we have additional mounting hardware to accommodate this. Please look at the Roof Top Tent Mounts section on our site.
How high can I mount this tent?
The Eezi-Awn ladder is a 2 piece extension ladder that can support the overhanging portion of the tent up to 2 meters. That is roughly 80". You can shorten the ladder by adding holes in the vertical uprights to receive the connecting pins at a height of your desire. We also offer a ladder extension, which add roughly 12" of length to the ladder for a max height of 92". That height is to the bottom of the tent base.
FREE SHIPPING
We offer Free Shipping in the contiguous United States on all products from our South African brands.
- National Luna
- Eezi-Awn
- Kariba
We also offer Free Commercial Shipping for Goose Gear. Please note that order cancellations on Goose Gear products are subject to a 20% restocking fee.
Orders to Alaska and Hawaii may require additional charges.
ALUBOX
AluBox cases size 10L to 175L will be shipped to a residential or commercial address for a fee.
Due to the size and weight of the larger boxes (size 192L and larger), we will only ship within the contiguous U.S. using truck freight. We will ship to any commercial address with a fork lift or a loading dock, or a freight facility close to you for pick up. This can be unloaded on a dock with a pallet jack.
The shipping fee is based on the size of the case you are purchasing. If you purchase multiple cases, our staff will assess the shipping cost on a per order basis and refund what we can if the cost is more than what we charged you online.
ESCAPE GEAR
All Escape Gear products are custom-made and built one at a time in Cape Town, South Africa. This means that they also ship directly from Cape Town to you using FedEx. We cut out the middle man to ensure shipping rates were not higher than necessary, but due to the international travel required, shipping prices may come as a surprise, but we assure you the product is well worth it!
- Seat Covers: $65
- Saddle Bags, Spare Tire Covers, Dash Covers & Transmission Covers: $40
Our best estimate for delivery of these single-batch products is 4-6 weeks.
NO MORE, NO LESS
The products we carry vary in size and weight as much as your delivery location. In light of this fact, we will charge you only what it costs us to ship to you, no more and no less. Unless otherwise requested, we will select a shipping option that minimizes cost. We will inform you of the cost of shipping as reasonably soon as possible. We will be happy to ship via Next Day Air, Second Day Air, or Three Day Select if you request it and are willing to pay for it.
SIGNATURE
You spent money on it and we want to ensure its safe delivery. All of our shipments are delivered with a required signature unless otherwise specified. Please contact us if you would like to remove this feature from your order. This service is complimentary.
LARGE ITEMS
Please be aware that larger items, including Eezi-Awn tents and racks and Goose Gear storage solutions, which are too large for traditional ground shipping, will require truck freight for delivery, and custom items shipping internationally are not eligible. We offer Free Domestic Shipping on these items to a commercial address. Roof Top Tents will require a loading dock or fork lift or a freight terminal close by for pick up. Roof Racks will require the ability to receive a large platform box; however Rack Feet and Rack Rail can be shipped to your residence. If you order a tent or rack from our website, contact us by phone or email and we will work with you to secure the most economical delivery of your product we can.
RESIDENTIAL
If you plan to ship to a residential address and the product is authorized to ship to a residential address, you will be charged an additional fee which is not automatically applied at checkout. Please write "Residential" in the notes section and we will contact you with a quote. If you do not make this denotation, you are responsible for all related fees and potentially the original shipping charge.
INTERNATIONAL SHIPPING
Equipt is the North American distributor for Eezi-Awn, National Luna, and Alubox. We have contractual agreements with our vendors to not ship products outside North America. An option for you would be to ship our products to a freight forwarder within the US, where you can arrange to continue their journey to your shores.
We do offer shipping to Canada. Shipping expenses will apply on all lines. Contact us directly for costs to ship to your Canadian address. We will not be responsible for any duties or fees associated with crossing the Canadian border to your residence. We ship a lot of products to independent packaging stores all along the US/Canadian border, for Canadian customers to pick up on our side. This option is very cost effective, if you have the opportunity to come to the US.
TURN AROUND TIME
We always work to ship every order as quickly as possible, but we're a small team and we ask that you read our shipping policy so that we can set the right expectations.
Unless an expedited shipping method is requested, it's best to assume that from the time we receive your order during our office hours, Monday through Friday, and add it to our queue, it takes our team a few business days to start preparing your shipment. There is also the additional shipping time based on your location from our warehouse in Salt Lake City. These transit maps offer a helpful timeline for most orders:
Please note that we do not handle or ship orders over the weekend.
HOLIDAY DEADLINES
Shipping around the holidays can get a little crazy. We do our best to get your packages out within 48 hours, but once they leave our warehouse, it's in the hands of our carriers to handle the rest. Often times they experience delays and unforeseen weather. The best way to ensure your package arrives by a certain date is to expedite the shipping, not wait until the last minute, and even order a few extra days in advance.
These "last day to order" deadlines are your best bet. We promise to ship within the timelines given to us by our carriers, but these are only guidelines and cannot guarantee on-time delivery 100% (regardless if expedited is selected):
- Ground & Freight: December 13th
- 2nd Day Air: December 18th
- Next Day Air: December 19th
RETURN CHARGES
If your order did not arrive accurately, we will pay the return shipping charges and refund to you the amount of shipping you paid on that particular product. If you received what you ordered but are dissatisfied with it, you will be responsible to pay the return shipping charges and the initial shipping charge.
Please note that order cancellations on Goose Gear products are subject to a 20% restocking fee.
