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Shipping Policy

All Policies

Shipping Policy

  • Free Shipping: We offer free shipping in the contiguous United States for the brands we distribute (Eezi-Awn, National Luna, Alubox, Escape Gear).  Shipping charges may apply to other brands.  Additional charges apply for Alaska and Hawaii.

  • Brand-Specific Shipping Exceptions:

    • Eezi-Awn (tents, racks), National Luna (110L+ fridges), AluBox (larger than 192L): These items ship free to a courier-verified commercial address with a forklift or loading dock, or to a FedEx Freight facility for pickup. Residential delivery may be available for an additional fee, but hard shell roof top tents cannot be delivered to a residence.

    • Escape Gear (Custom Orders): If not in stock, custom-made Escape Gear products ship directly from Cape Town, South Africa, with an estimated delivery of 4-6 weeks from date of order.

    • Goose Gear: Please visit the Goose Gear website Shipping and Delivery Information page for their specific policies.

  • Couriers: We use FedEx, UPS, and USPS at our discretion. Expedited shipping (Next Day Air, Second Day Air, Three Day Select) is available for an additional charge.

  • Signature Requirements:

    • Under $500: No signature required.

    • Over $500: Signature required.

    • You can request to remove the signature requirement, but we cannot guarantee nor be responsible for safe delivery in case of theft or loss.

  • Canada & International Shipping: We are the North American distributor and cannot ship outside North America. We offer shipping to Canada with applicable expenses; duties and fees are the customer's responsibility. Shipping to a US freight forwarder or independent packaging store near the US/Canadian border are cost-effective options.

  • Turnaround Time: We aim to ship orders the same or next business day (Monday-Friday) from our Salt Lake City, Utah warehouse. Shipping times vary by location. We do not handle or ship orders over the weekend.

  • Holiday Deadlines: Order in advance and consider expedited shipping to ensure timely delivery during holidays due to potential carrier delays.