Frequently Asked Questions

Most in-stock items ship within 1–2 business days from our Salt Lake City warehouse. Some brands and custom or made-to-order items (for example Escape Gear seat covers) have lead times of 4–6 weeks. When an item has a lead time, it's noted on the product page. If something is out of stock, use 'Notify me when in stock' on the product page.

We offer free standard shipping within the contiguous US on our distributed brands (Eezi-Awn, National Luna, Alubox, Escape Gear, and more). Alaska and Hawaii cost extra. Oversized/freight items (large tents, racks, fridges, aluminum boxes) ship free to a commercial address with a loading dock or forklift, or to a freight terminal; residential delivery adds a liftgate fee, and hard-shell rooftop tents cannot ship to residential addresses. See our Shipping Policy for full details.

Contact us with your location and the items you're interested in and we'll provide a shipping quote.

Use Shop by Vehicle to browse gear compatible with your make and model. Vehicle-specific products like seat covers and roof racks list fitment in the product title and specifications. If you're unsure, contact us with your year, make, and model and we'll confirm.

You'll receive an email with tracking as soon as your order ships, and you can also view orders in your account. If you have questions, contact us with your order number.

Contact us as soon as possible with your order number. We can usually update or cancel an order before it ships; special-order and made-to-order items may not be cancellable once production starts.

You have 30 days from receipt to initiate a return. Items must be unused and in their original packaging with tags. Return shipping is the customer's responsibility and should be insured. Installed items, special orders, and sale items are not returnable. Approved refunds are issued to the original payment method within 10 business days. See our Refund Policy for details.

Products carry the manufacturer's warranty — for example, 2 years on Eezi-Awn rooftop tents and 3 years on National Luna fridges. Warranty terms are listed on each product page. We service warranty claims from our Salt Lake City facility; contact us with your order number and a description of the issue to start a claim.

Yes — eligible orders can use Shop Pay installments at checkout to split your purchase into payments.

We support military members and first responders. Contact us to verify your status and receive your discount.

Many products include installation guides, and install documents or videos are linked on the product page when available. For technical questions, contact us — we're happy to help.