Warranty & Repairs
What’s covered
Products carry the manufacturer’s warranty against manufacturing defects. For example, Eezi-Awn rooftop tents carry a 2-year warranty and National Luna fridges carry a 3-year warranty. The exact warranty terms are listed on each product page.
Equipt services warranty claims from its Salt Lake City facility, so you’re working directly with the same team that sold you the gear.
What’s not covered
Manufacturer warranties cover manufacturing defects. They do not cover normal wear and tear, misuse, improper installation, or items that have been damaged by the customer.
How to start a claim
To start a warranty claim, contact us with your order number, a description of the issue, and photos showing the problem. We’ll review the claim and walk you through the next steps.
National Luna fridges are our most common warranty claim, so if you’re having a fridge issue, contact us — we handle these regularly.
What information do I need to start a claim?
Your order number, a clear description of the issue, and photos (or video) showing the problem. Having these ready lets us process your claim quickly.
How long is my product under warranty?
It depends on the manufacturer. As examples, Eezi-Awn rooftop tents are 2 years and National Luna fridges are 3 years. The warranty term for your specific product is listed on its product page.
My fridge isn’t cooling — what should I do?
National Luna fridge issues are the most common claim we handle. Contact us with your order number and a description of the symptoms and we’ll get you taken care of.