We want you to love what you own. If you are dissatisfied with any product for any reason, please give us the opportunity to make it right. Contact us prior to shipping anything back so we can provide you with next steps.
Special order items are final sale and are not eligible for return or exchange. Price adjustments will be honored within 14 days of purchase.
Please note that you are responsible for all return shipping charges unless there is a warranty issue.
Return, Exchange, and Cancellation Policies
- If your order contains incorrect products or has been damaged in transit, documentation and photos are required within 72 hours of receiving the order.
- If you are dissatisfied with the product once your order is received, you are solely responsible for return shipping costs.
- Products must be returned in original packaging and adequately protected for carrier handling. Returned product will be inspected for damage or evidence that it was installed. Upon return, Goose Gear, in its sole discretion, will assess product’s condition for resale. A restocking fee of 20% will be applied to the amount. If product is not resalable, we cannot accept a return.
- Once an order is placed, if that order is canceled within its predicted production timetable, you will be charged a 20% cancellation fee.
- Original Purchaser is eligible for warranty coverage with valid proof of purchase.
- All warranty issues will be resolved directly by Goose Gear and End User, where it applies. Goose Gear will communicate directly with End User to review defect and extend appropriate remedies as warranted.