At the heart of what we do at Equipt is to instill in our customers that we will have their back. We provide the best advice we can for each customer, we offer the best products available to meet their needs, and we support those products throughout their lifetime. And we have the full backing and support of each brand we offer too. If there is an issue we cannot resolve here in the US, we know that our international vendors will do everything they can to make things right as well.
The products we carry vary in size and weight as much as your delivery location. In light of this fact, we will charge you only what it costs us to ship to you, no more and no less. We also offer Free Shipping on a variety of our products.
Unless otherwise requested, we will select a shipping option that minimizes cost. We will inform you of the cost of shipping as reasonably soon as possible. We will be happy to ship via Next Day Air, Second Day Air, or Three Day Select if you request it and are willing to pay for it.
We want you to love what you own. If you are dissatisfied for any reason, please give us the opportunity to make it right. You are responsible for all return shipping charges. Please contact us before shipping anything back to us so we can provide you with instructions on how to process a return or exchange.
We select our partners with the utmost care because their gear matches our core philosophy of Built Better. All of our partners offer a manufacturing warranty and we support that warranty for all products originally purchased through Equipt. We do not offer or extend warranty coverage outside the original policy. However, we will be more than happy to assist in any concerns you may have and will do our best to help you resolve the problem. Contact us prior to shipping anything back so we can provide you with next steps.